Business Process Management

Learn the vital role that processes play in a business by reducing waste and improving quality



Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs. This course will introduce you to business process management. Learn how business processes can help improve your company’s bottom line by providing a higher level of quality and consistency for customers.

This will help you know how to:

  • Define business process management and related concepts
  • Recognize the vital role processes play in a business
  • Appreciate the role of technology in process management
  • Develop a vision to guide process improvement
  • Understand how to design or enhance an existing process using the business process life cycle
  • Construct a process map
  • Perform what-if analysis
  • Implement and monitor process changes
  • Identify how Lean and Six Sigma methods can assist in managing and improving processes
  • Use a variety of tools and techniques to eliminate waste and redundancies

Course Content


Session One: Course Overview


Session Two: The Fundamentals of Business Process Management


Session Three: Defining Business Process Management


Session Four: Reflecting on Processes


Session Five: The Business Process Life Cycle


Session Six: The Vision Phase


Session Seven: The Design Phase


Session Eight: The Modeling Phase


Session Nine: The Execution Phase


Session Ten: The Monitoring Phase


Session Eleven: The Optimizing Phase


Course features:

10 Modules

Full Lifetime Access

Available on Web

Certificate of completion

594 Enrolled