Skills for the Administrative Assistant Online

Learn how to improve communication skills, effectively manage conflicts & be more efficient.

$299.00

SKU: 22fe8ebfd61a Category: Tag:
Description

Work is not the only thing that matters in life, but most of us want to take pride in what we do. As an administrative assistant, while we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on our job satisfaction is our relationship with others. Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This course is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.

This course will help you:

  • Understand the importance of professional presence on the job.
  • Learn how to self-manage to become more effective and efficient.
  • Improve your communications skills, including listening, questioning, and being more assertive.
  • Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.

Course Content

LessonsStatus
1

Session One: Course Overview

2

Session Two: Personal Best, Professional Best

3

Session Three: Putting Others at Ease

4

Session Four: Distorted Thinking

5

Session Five: The Steps to Feeling Good

6

Session Six: Understanding Assertiveness

7

Session Seven: Improving Your Assertiveness Skills

8

Session Eight: Communication Skills

9

Session Nine: Asking and Listening

10

Session Ten: Non-Verbal Messages

11

Session Eleven: Writing Skills

12

Session Twelve: Getting Ahead

13

Session Thirteen: Self-Management

14

Session Fourteen: Setting Goals

15

Session Fifteen: Working as a Team

16

Session Sixteen: Working with Difficult People

17

Session Seventeen: Learning to Say No

18

Session Eighteen: Dealing with Stress

$299.00

Course features:

18 Modules

Full Lifetime Access

Available on Web

Certificate of completion

418 Enrolled

[xyz-steps]